Patient Intake Process

Patients can inquire about our services by calling our office or submitting a new client
form on our website. Regardless of the contact method, the information they provide will
be forwarded to our Admin Team to identify whether we have a therapist who meets that
patient‘s needs

If our therapists can meet a patient’s needs, our Admin Team will email the patient to supply them with intake paperwork to complete before we offer scheduling options.

If we do not have an available therapist who can meet a patient’s needs, our Admin Team will email the patient to discuss our waitlist. If the patient chooses our waitlist, we will supply them with intake paperwork to support a fast turnaround once a suitable therapist is available

Once we receive the necessary intake paperwork from the patient(s) along with any necessary insurance information, our team will email the therapist options and schedules that meet the client’s needs. Once an intake date and time is selected, our Admin Team confirms the appointment and invites the patient to set up their TherapyPortal, which serves as our primary method of facilitating virtual appointments, keeping track of scheduled sessions, and completing additionally needed paperwork

Additional appointments can be scheduled at the end a therapy session with the clinician, by requesting an appointment on the TherapyPortal, or by contacting our Admin Team at the email below.

Patients can inquire about our services by calling our office or submitting a new client form on our website. Regardless of the contact method, the information they provide will be forwarded to our Admin Team to identify whether we have a therapist who meets that patient‘s needs

If our therapists can meet a patient’s needs, our Admin Team will email the patient to supply them with intake paperwork to complete before we offer scheduling options.

If we do not have an available therapist who can meet a patient’s needs, our Admin Team will email the patient to discuss our waitlist. If the patient chooses our waitlist, we will supply them with intake paperwork to support a fast turnaround once a suitable therapist is available

Once we receive the necessary intake paperwork from the patient(s) along with any necessary insurance information, our team will email the therapist options and schedules that meet the client’s needs. Once an intake date and time is selected, our Admin Team confirms the appointment and invites the patient to set up their TherapyPortal, which serves as our primary method of facilitating virtual appointments, keeping track of scheduled sessions, and completing additionally needed paperwork

Additional appointments can be scheduled at the end a therapy session with the clinician, by requesting an appointment on the TherapyPortal, or by contacting our Admin Team at the email below.

Session Billing

Our therapists are credentialed with a wide variety of insurance payers. We contact a patient’s insurance or utilize platforms like Availity to understand their benefits before charging their copay or coinsurance responsibility.

All patients are required to provide a payment method for their chart before their intake appointment unless they are utilizing benefits that would remove any possible cost responsibility, such as Medicaid. We charge the patient’s cost responsibility, determined by our benefits check, to the payment method on file 1-2 business days after an appointment occurs. The claim is also submitted to the patient’s insurance(s) after the session.

If we encounter any issue with charging patient costs or learn of a processing issue with the patient’s insurance(s), our team will email the patient to make them aware and coordinate on the issue. If a patient notices an issue with their session costs or insurance, they can contact our Admin Team using the information below.

If a patient needs to update their insurance or payment information, they can email our Admin Team using the information below and we will provide them with a form to enter the new information in the TherapyPortal.

If a patient needs financial leniency, our team can provide payment plans that help offset the burden of session costs by allowing them to pay at more convenient intervals or gradually address past balances. Patients can contact our Admin Team to discuss potential arrangements at any point during their treatment.

Our therapists are credentialed with a wide variety of insurance payers. We contact a patient’s insurance or utilize platforms like Availity to understand their benefits before charging their copay or coinsurance responsibility.

All patients are required to provide a payment method for their chart before their intake appointment unless they are utilizing benefits that would remove any possible cost responsibility, such as Medicaid. We charge the patient’s cost responsibility, determined by our benefits check, to the payment method on file 1-2 business days after an appointment occurs. The claim is also submitted to the patient’s insurance(s) after the session.

If we encounter any issue with charging patient costs or learn of a processing issue with the patient’s insurance(s), our team will email the patient to make them aware and coordinate on the issue. If a patient notices an issue with their session costs or insurance, they can contact our Admin Team using the information below.

If a patient needs to update their insurance or payment information, they can email our Admin Team using the information below and we will provide them with a form to enter the new information in the TherapyPortal.

If a patient needs financial leniency, our team can provide payment plans that help offset the burden of session costs by allowing them to pay at more convenient intervals or gradually address past balances. Patients can contact our Admin Team to discuss potential arrangements at any point during their treatment.

Website: myspectrumcc.com
MySpectrum Office #: 804-924-2236
**Email us at administrative@myspectrumcc.com (primary contact method)